Logins

On this page FAQ’s
  1. Introduction
  1. How to use Send Activation Email?
  1. Login List
  1. Why do I get a warning saying Activation email not sent?
  1. Add Login
 
  1. Edit Login
 

Introduction

Logins are the real users who will use the Probench platform in order to give responses to a survey or multiple surveys. They can be representatives from the company (Participants) or can be an authorized team who fills the survey on company’s behalf. A particular participant can have multiple logins or single login. Only active logins can access the platform and see survey for their participant.

Login List

login_list

  1. Show unconfirmed users? : Show the users who have not yet confirmed their account by clicking on the link sent to their email.
  2. Show inactive users? : Shows the user whose account is suspended.
  3. Show users requested new password? : Shows users who have requested for new password.
  4. Search : Search by First name, Last name, email or participant name.
  5. ADD : Click on add button to add new users.
  6. EDIT : Click on edit button to change settings of users.
  7. Status : Shows the user account status is active or inactive.

Add Login

login_add

  1. First name : Enter user’s first name.
  2. Last name : Enter user’s last name.
  3. Email : Enter user’s email id.
  4. Password : Enter user’s new password.
  5. Confirm password : Enter the same password again.
  6. Confirmation key : It is generated by the system for user confirmation using their email.
  7. Confirmation URL : It is generated by the system and sent to user’s email id. User has to click on this link via email to confirm their registration.
  8. Forgotten Password key : It is generated by system on request by user for new password.
  9. Active? : Tick this checkbox to activate user account for use.
  10. Send Activation Email : This checkbox enables the manager to send email to this participant.
  11. Associated with : Select the participant from the dropdown list. So user is linked to the participant. Thus giving access to all surveys of participant.
  12. Registration reference :
  13. Create : Click on create button to create new user after filling all the details.

Edit Login

login_edit

  1. First name : Enter user’s first name.
  2. Last name : Enter user’s last name.
  3. Email : Enter user’s email id.
  4. Password : Enter user’s new password.
  5. Confirm password : Enter the same password again.
  6. Forgotten Password key : It is generated by system on request by user for new password.
  7. Active? : Tick this checkbox to activate user account for use.
  8. Send Activation Email : This checkbox enables the manager to send email to this participant.
  9. Associated with : Select the participant from the dropdown list. So user is linked to the participant. Thus giving access to all surveys of participant.
  10. Registration reference :
  11. Update : Click on update button to save the changes.
  12. Delete : Click on delete button to delete user account.

How to use Send Activation Email?

Procedure to use Send Activation Email

  1. You can use this feature when the user is active or while activating a user i.e: point 7 in Edit Login should be ticked.
  2. User account should be associated with a participant i.e: Select participant from point 9 in Edit Login .
  3. If any of the above condition is not fulfilled then you will get warnings. Ref Why do I get a warning saying Activation email not sent? .
  4. After you have fulfilled above conditions tick the tickbox of “Send Activation Email” and click on update button to send email to that participant.

Editing email content

  1. Go to Notes List and Search “_New Participant Associated Email” using point 2 and then click on point 4 .
  2. If you dont see that notes then tick point 1 in Notes List .
  3. In that you can edit/modify the email content.
  4. There are some fields which are written in curly brackets like “{first_name}”. They are the fields used to fetch user details.
  5. You can use the following fields to get other user data, these fields can be used anywhere inside the email content:
{first_name}
{last_name}
{email}
{company_name}
{company_code}
{owner_name}
{survey_url}

Why do I get a warning saying Activation email not sent?

When you get an wraning similar to the one mentioned below when you activate a login.

login_activation_warning

  1. Above warning appears when you try to sent email to users but it’s account is not activated.
  2. To activate user account check point 7 in Edit Login .

login_participant_warning

  1. Above warning appears when you try to sent email to users ang it’s account is active, but it has not associated with any company/participant.
  2. To associate user with any company/participant, select company/participant from point 9 in Edit Login .